Frequently Asked Questions

Shipping, returns & exchanges

Your shipping confirmation email should have a tracking number that you can use on https://www.fedex.com/apps/fedextrack/?action=track

Yes. You may specify a delivery window when placing your order.

Free Shipping: 3-7 Business Days
Expedited Standard Shipping: 2 Business Days, shipping rates calculated by FedEx

You may cancel your order any time prior to your order being marked “Shipped”. Call customer service at 1-888-291-8854 or email inflight@earlybirdbed.com for help.

No. Unfortunately we can only ship to the other 48 states.

We accept all debit and credit cards. We also accept PayPal and Amazon Pay.

We offer free shipping however if you choose to expedite there will be an additional shipping charge, shipping rates will be calculated by FedEx.

Your complete satisfaction is our mission. You have a full 180-day trial period to decide if this Early Bird mattress is right for you. If you are not completely satisfied, we will work with you to find the mattress that’s right for you. Please contact our customer support team at 1-888-291-8854 or email us at inflight@earlybirdbed.com to help you.

See Shipping and Returns terms and conditions. If you have more questions please contact our customer support team at 1-888-291-8854 or email us at  inflight@earlybirdbed.com. We will do our best to coordinate the best option for returning your Early Bird mattress.

Mattress products and accessories are shipped from one of our USA facilities.

We don’t let any Early Bird mattresses go to waste. All returned mattresses are donated to local charities or recycled. We never reuse or repurpose any returned mattresses.

Early Bird Products

We offer a 180-day sleep trial for you to make sure the mattress is right for you.

The Early Bird Memory Foam Mattress might be for you if you:

Have Back Problems:  responds to your body to relieve pressure on your back

Have a Restless Sleep Partner:  Isolates motion so you don’t feel your partner moving

Want Contouring Comfort:  feels like you are getting a gentle hug while you sleep

The Early Bird Hybrid Mattress might for you if you:

Want the Best of Both Worlds:  Hybrids offer the comfort of gel memory foam and the responsiveness of innersprings

Get Hot While Sleeping:  The springs flex independently to provide additional airflow and dissipate heat while sleeping

Want More Bounce:  Innersprings are more responsive and give your mattress a bit of bounce

Early Bird Mattresses are handcrafted in the USA.

Nope, our patented high airflow gel-on-gel design eliminates the possibility of sleeping hot. 

Early Bird Mattresses are available at select retailers across the country so you can test them out at your convenience. Please contact us at inflight@earlybirdbed.com with your home address and we’ll gladly send you a list of retailers in your area that carry Early Bird.

Early Bird has a 10 year non-prorated warranty. 100% money back guaranteed.

Product setup and care

Set up is easy: Simply unpack, roll out and take off the plastic wrapping. Early Bird should be set up on a level bed frame or box spring. Placing your Early Bird mattress on the floor is not recommended.

Full inflation can take 24-48 hours, however Early Bird can be slept on after 10 minutes of inflation.

The odor is neither toxic nor dangerous; it may last for a few hours, but it will eventually go away.

Yes. They are fire barrier certified.

Once you have removed your mattress from its box and the seal has been broken, it cannot be placed back in the box. If you are moving your mattress, we suggest storing in a mattress box which you can find at home improvement stores.

Yes! Early Bird works with adjustable bed frames.

Yes, as long as it is in good condition and able to support the mattress with a firm and flat support.

You do not have to use a box spring. Your Early Bird mattress just needs a level and solid bed foundation. We don’t recommend placing the mattress on the floor.

At this time, we don’t offer mattress removal or set up but we will in the future. Check back soon to find out when!

Nope! But we recommend turning it 180 degrees every 6 months.

Your Early Bird mattress cover can be spot cleaned. Do not remove your Early Bird mattress cover and place in a washing machine.

Early Bird mattresses are not designed to be folded. Our warranty will not cover issues that arise from folding the mattress.

Rotations: We suggest rotating every 6 months. Regular rotation of your mattress will help it wear evenly.
No jumping: Jumping on the bed can damage the coils and the fibers of your mattress.
Use a mattress cover: A waterproof, washable mattress cover provides extra protection from spills and allergens.
Keep clean and dry: If you spill something you can dab at it with warm soapy water, but avoid getting it any more wet than you have to since moisture creates a breeding ground for mold. Then, let it dry completely before making the bed.
Use Baking Soda for odors: To absorb odors without harming your mattress sprinkle it with baking soda and wait 20 minutes. Then use a vacuum to suck up the baking soda, and enjoy a fresher night’s rest.
Carry carefully: If you need to lift it completely, do so from underneath, and make sure to get several strong people to work together, lifting with their legs. Only transport your mattress when it’s fully supported.
Replace when it’s time: Even with the best care, your mattress will eventually wear out, usually after eight to 10 years. If your mattress is old and you find that you’re waking up with an achy back or it’s not feeling as comfortable it used to it may be time to replace.